Privacy Policy

Website Visitor

The website visitor’s (known throughout this page as the Customer) privacy is very important to Niro Ceramic Group and Niro Ceramic Group will always act to protect the Customer’s information. Niro Ceramic Group takes this responsibility seriously and are very careful about how and when the Customer’s personal information is collected, used and shared.

This statement tells the Customer in general terms what Niro Ceramic Group commitment is, why Niro Ceramic Group needs to collect personal information, who Niro Ceramic Group may share that information with outside of Niro Ceramic Group and how the Customer may access the information that Niro Ceramic Group keeps.

Niro Ceramic Group’s privacy commitment

Niro Ceramic Group will always ensure that the company and its subsidiaries handle the Customer’s personal information securely and carefully. The Customer’s personal information will only be used when it is necessary for Niro Ceramic Group to deliver the Customer a service or perform other essential business functions and activities. Niro Ceramic Group will not use the Customer’s personal information for purposes unrelated to the services that the Group provide, without first obtaining the Customer’s consent. Wherever possible, Niro Ceramic Group will give the Customer the option of interacting anonymously with throughout, provided that it is practicable and lawful to do so. Niro Ceramic Group will always use fair and lawful means of collecting personal information and in most circumstances the personal information that the Company collects will be supplied directly by the Customer.

What personal information Niro Ceramic Group collects and how we use it

In most cases, the personal information that the Company collects is supplied directly by the Customer when the Customer provides Niro Ceramic Group with the Customer details, or provides feedback to Niro Ceramic Group. Please be informed that the Customer’s personal information may include the Customer name, email address, mobile phone number and postal address. In providing the Customer’s personal details, the Customer consents to Niro Ceramic Group using the data collected in order to meet the Company’s commitments to the Customer and to provide the Customer with the service the Customer expect. Niro Ceramic Group needs the Customer data for the following purposes:

• To create the Customer’s personal account at Niro Ceramic Group (e.g. the Customer name and email address)
• To process the Customer’s orders if any via Niro Ceramic Group online services (e.g. the Customer name and address)
• To send text message notifications or replies to Customer’s enquiry as preferred by the Customer
• To answer the Customer queries and to inform the Customer of new or changed services (e.g. the Customer email address)
• To send the Customer marketing offers such as newsletters and catalogues (e.g. the Customer email address and name) **
• To analyse the Customer’s personal data to provide the Customer with relevant marketing offers and information (e.g. name, buying habits) if the Customer consents to receiving the same **
• It is obligatory for the Customer to provide Niro Ceramic Group with their personal information for the purposes stated above save for the purposes marked [**], without which the Customer will not be able to proceed with the original purpose of leaving the personal details, purchase the Goods or order samples via this website. The Customer may choose whether to consent to Niro Ceramic Group using their personal information for the purposes marked [**].

Niro Ceramic Group will not sell, offer or release any information that the Customer gives without the Customer’s consent to do so. The Customer’s personal information will be disclosed to suppliers, contractors, transporters, or agents of Niro Ceramic Group in order to facilitate customer service and answer the Customer’s problems or queries regarding Niro Ceramic Group’s products and for legitimate purposes related to day-to-day business and operations. The Customer’s personal information may be transferred and stored outside Malaysia in countries which Niro Ceramic Group has servers.

The Customer also has the right to access and modify the personal information and to limit the manner in which Niro Ceramic Group processes the Customer’s personal information or the types of information processed by Niro Ceramic Group by contacting Niro Ceramic Group’s Digital & Marketing Communications Department via telephone at +603 5033 9333, or via e-mail to nirogranite@nirogroup.com.

In the event that the Customer elects to withdraw consent to the processing of his personal information (save for the purposes that are obligatory), Niro Ceramic Group may not be able to provide the Customer with the full range of the services described, contact the Customer and/or conduct market analysis.

Niro Ceramic Group will normally contact the Customer if needed through email, or by telephone whenever necessary.

Niro Ceramic Group will only keep the Customer’s data for as long as necessary to carry out its services to the Customer or for as long as it is required to by law. After this the Customer’s personal data will be deleted. Niro Ceramic Group cannot remove the Customer data when there is a legal storage requirement, such as book-keeping rules or when there are legal grounds to keep the data, such as an on-going contractual relationship.

Who Niro Ceramic Group share the Customer’s information with

Niro Ceramic Group never passes on, sells or swaps the Customer’s data to third parties for marketing purposes outside Niro Ceramic Group .

How does Niro Ceramic Group protect the Customer’s personal data?

Niro Ceramic Group has taken technical and organisational measures to protect the Customer data from loss, manipulation, unauthorised access, etc. Niro Ceramic Group continually adapts the Company’s Group security measures in line with technological progress and developments. Niro Ceramic Group protects the Customer data using encryption. Secure Sockets Layer (SSL) is a function that encrypts all information sent between Company and Customer.

Linked sites

Niro Ceramic Group is not responsible for the privacy practices of sites linked to the Company’s website via hyperlinks, banner advertising or other means. Please take care at all times when visiting another site.

Cookies and online advertising

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from the Customer computer or mobile device. Niro Ceramic Group uses cookies to enhance and simplify the Customer visit. Niro Ceramic Group does not use cookies to store personal information or to disclose information to third parties. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on the Customer computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when the Customer close the browser session. Niro Ceramic Group uses permanent cookies to store the Customer choice of start page and to store the Customer details when necessary. The Customer can easily erase cookies from the Customer’s computer or mobile device using the Customer browser. The Customer can choose to disable cookies or to receive a notification each time a new cookie is sent to the Customer computer or mobile device. Please note that if the Customer chooses to disable cookies, the Customer will not be able to take advantage of all Niro Ceramic Group website features.

Third-party cookies

Niro Ceramic Group uses third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on the Customer computer or mobile device for no longer than 6 months.